Your Sump Alarm WiFi Enabled Alarm can provide voice and text notifications. Voice notifications provide audible phone calls "Hello John, this is your sump pump calling to let you know that...." . You can customize each alarm to your needs such that different alarms provide notifications through different notification methods. VOICE and TEXT are paid features for 99 cents per month. It does not matter if you get 1 or 1000 per month - the price is always the same. This is an unlimited service.
To activate the voice and text messages for your device, log into the Sump Alarm Website Here. Shortly after you log in, the area under the "REGISTERED DEVICES" will populate and show your device. Click on the icon to edit your device as shown below:
After clicking the EDIT DEVICE icon, on the next screen you have the abilty to GLOBALLY activate or de-activate EMAIL or VOICE and TEXT. While they don't cost much, VOICE and TEXT are paid features for 99 cents per month. It does not matter if you get 1 or 1000 per month - the price is always the same. This is an unlimited service. There is a small expense to Sump Alarm for each notification that is sent out - so we pass a small cost onto the customers that use the service.
Once you activate VOICE and TEXT, it will place the services in your cart. Now you can proceed to the subsequent screen (NOTIFICATION PREFERENCES) and enable voice and/or text for any of the alarm conditions. We generally recommend only enabling the VOICE notifications for LEVEL ALARMS only to avoid getting phone calls in the middle of the night if your unit stops reporting.
Once you have changed your device be sure to go the final screen (Contact Information). Add your contact information for VOICE and TEXT contacts. Use the TEST BUTTON to ensure the notifications are received and hit SUBMIT. This is the only way the changes will be saved.
Remember to go to the cart and CHECKOUT after you have clicked the submit button.
As a final step... We always recommend testing your device by creating a high level alarm and ensure that you receive the notifications. Please let us know if we can help in any way (or make these instructions more clear for other users!).